Refund & Cancellation Policy

1. Perishable Goods Policy

Relifish is a marketplace where independent local sellers sell fresh fish and seafood. Because fresh raw fish, shellfish, and seafood are highly perishable food items, standard e-commerce return policies do not apply.

Once seafood is prepared (scaled, gutted, cleaned, or cut) and dispatched/ready for pickup, we cannot accept returns or support change-of-mind cancellations.

2. Cancellation Policy

For Same-Day Orders

• Same-day orders are prepared and dispatched/made ready for pickup immediately after the seller confirms the order.
• Cancellations are not permitted once the seller changes the order status to "Preparing" or "Ready."

For Pre-Orders (Tomorrow's Catch)

• Before Cutoff: You can cancel your pre-order freely at any time before the seller's daily cutoff window (e.g., 10 PM or 11 PM as shown on their shop page). Any pre-paid amount will be refunded in full.
• Final Price: Pre-order prices are shown as a range because the next day's price depends on the catch. The seller sets the final price within that range when they confirm your order.
• Partial Refunds for Lower Prices: When you place a pre-order, you pay the maximum estimated price upfront. If the final confirmed morning price is lower than what you paid, the remaining amount (the difference) will be automatically refunded to your original payment method.
• After Cutoff & Preparation: Pre-orders cannot be cancelled after the morning cutoff/price acceptance has passed and preparation has commenced.

Seller Cancellations

Sellers make every effort to fulfill all accepted pre-orders. However, because we rely on real daily catches, a seller may cancel your order if:

• The specific species of fish was not caught or landed that morning.
• The morning landing fails to meet quality, freshness, or food safety standards.
• Severe weather or sea conditions restrict fishermen from going out.

If a seller cancels your order, you will be notified immediately via push notifications/WhatsApp, and any advance digital payments will be refunded in full.

3. Quality, Weight & Freshness Disputes

To resolve any problem with your order quickly, please:

• Inspection at Receipt: Buyers must inspect the seafood's freshness, cuts, cleaning, and weight immediately upon home delivery or self-pickup.
• Immediate Reporting: If you receive the incorrect species, incorrect weight, poor cleaning, or are unsatisfied with the quality, you must notify the seller immediately upon receipt.
• Resolution: All approved refunds (for cancellations, missing items, or verified quality disputes) will be initiated by Relifish back to your original payment method. We will assist in coordinating with the seller to resolve the dispute and ensure you are credited promptly.

4. Refund Processing

• Once a refund is approved by the seller or our support team, Relifish will initiate the refund through our payment gateway (Razorpay).
• The refunded amount will be credited back to your original payment method (UPI, credit/debit card, or net banking) typically within 5 to 7 business days, depending on your bank's processing time.

5. Support & Assistance

If you have any issues reaching your seller or resolving a dispute, our customer support team is here to help.

Relifish · Mumbai, India · relifishstore@gmail.com